PRIVACY POLICY
Last Updated: May 28, 2026
Welcome to CMAX System Inc. (“CMAX”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website, purchase products such as the CMAX Air X2™, submit reservations or pre-orders, subscribe to communications, or otherwise interact with our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Personal Information
We may collect personal information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Company or organization name
- Payment information
- Purchase and reservation history
- Customer support communications
- Marketing preferences
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Geographic region
- Referral URLs
- Website interaction data
- Cookies and analytics information
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process purchases, reservations, and pre-orders
- Deliver products and services
- Provide customer support
- Communicate regarding orders and updates
- Improve website functionality and user experience
- Analyze website traffic and performance
- Prevent fraud and unauthorized transactions
- Send marketing and promotional communications
- Comply with legal obligations
- Protect the security and integrity of our business
3. PAYMENT PROCESSING
Payments on this website are securely processed through trusted third-party payment providers, including Stripe.
CMAX System Inc. does not store complete credit card numbers or sensitive payment credentials on its servers.
Payment information is encrypted and processed directly by Stripe in accordance with PCI-DSS security standards and Stripe’s own privacy and security policies.
By submitting payment information, you authorize CMAX System Inc. and its payment providers to process charges related to purchases, pre-orders, deposits, taxes, shipping fees, and other applicable charges.
To help prevent fraud and unauthorized activity, payment providers may perform identity verification, fraud analysis, and transaction monitoring.
CMAX reserves the right to refuse, suspend, or cancel any transaction suspected of fraud, abuse, unauthorized activity, or violation of our Terms & Conditions.
4. PRE-ORDERS AND RESERVATIONS
Certain products, including future production models or limited releases, may be offered through reservation or pre-order systems.
Estimated delivery dates are approximate and subject to change due to manufacturing schedules, logistics, supplier availability, regulatory approvals, force majeure events, or product development updates.
Product specifications, materials, colors, features, and accessories may evolve before final production.
Additional terms governing pre-orders, deposits, cancellations, and refunds may apply and will be presented separately where applicable.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze traffic and visitor behavior
- Personalize content and advertising
- Measure marketing effectiveness
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
6. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing communications, we may send:
- Product announcements
- Launch updates
- Promotional offers
- Investor or company updates
- Emergency preparedness and outdoor innovation content
You may unsubscribe at any time by using the unsubscribe link included in our emails.
7. SHARING OF INFORMATION
CMAX does not sell personal information.
We may share information with trusted third parties including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Analytics and marketing platforms
- Customer support services
- Fraud prevention providers
We may also disclose information:
- To comply with legal obligations
- To protect our legal rights
- To prevent fraud or security threats
- In connection with a merger, acquisition, or business transfer
8. INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
By using our website and services, you consent to such transfers.
9. DATA RETENTION
We retain personal information only as long as reasonably necessary for:
- Fulfilling orders and services
- Accounting and tax obligations
- Legal compliance
- Fraud prevention
- Dispute resolution
- Business operations
10. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights including:
- Access to personal information
- Correction of inaccurate data
- Deletion requests
- Restriction of processing
- Objection to certain processing activities
- Withdrawal of consent
- Data portability
To exercise these rights, contact us at:
11. GDPR COMPLIANCE
If you are located within the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR).
Legal bases for processing may include:
- Contract fulfillment
- Legitimate business interests
- Consent
- Legal obligations
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents may request:
- Access to collected personal information
- Deletion of personal information
- Information regarding categories of collected data
CMAX does not sell personal information.
13. SECURITY
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
14. CHILDREN’S PRIVACY
Our products and services are not directed toward children under the age of 18.
We do not knowingly collect personal information from minors.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
CMAX is not responsible for the privacy practices, policies, or content of third-party websites.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Changes become effective immediately upon posting on this page.
Your continued use of the website constitutes acceptance of any revised Privacy Policy.
17. CONTACT INFORMATION
CMAX System Inc.
Washington, DC, USA
Email: info@cmaxsystem.com
Website: https://cmaxsystem.com